There will be maintenance to our phone banking system on Wednesday, 10/23. On this day, you may be unable to access phone banking, but we encourage you to please try again later. After updates are complete and on the new system, you will notice a new voice speaking to you, but the rest should be the same.

*Please note that the updated system will not be able to read rates on October 23rd, but this feature will be made available soon after.

FAQs

• The phone number to call into phone banking will remain the same as well which is (800) 860-5704

• Members will not get bumped off the old system if they happen to be calling during the update. The next new call that comes in is redirected to the new system

• You can still press the # sign after entering a value (such as when you enter an account number or suffix), but it’s no longer necessary. The prompt doesn’t tell you to press the pound key, but it doesn’t hurt if you still use it

• It’s still a woman’s voice but a different one, and it runs through a text-to-speech engine so the cadence is different

• Members will log in exactly as they did before and can use the same password

Thank you!